General
Do I need to be an advanced pickleball player?
No. The play is social, friendly, and open to players of all levels.
Will Pickleball coaching be available?
Yes. We will provide a certified coach at a minimum of 2 venues to boost your confidence and skill level.
Private coaching can be arranged on request, and any additional pricing will be confirmed with you in advance.
Is pickleball mandatory?
Pickleball is a key part of the experience, but participation is optional. Most guests will be joining specifically because pickleball is part of the journey.
I have never played Pickleball but am keen to join. Do I need to have had some experience prior to the journey?
This is advisable, yes. New players are welcome and will be supported throughout, however some practice games prior to arrival would be beneficial.
How many guests are on each journey?
Each journey is intentionally small, with a maximum of 10 guests.
Are meals included?
Yes. Breakfast, lunch, and dinner are provided daily, except on your Free Day in Dunedin. On the final departure day, breakfast only is included.
Is wine included?
Curated wine tastings are included, and a complimentary glass of wine is included at hosted dinners. Additional alcohol is not included.
Are non-alcoholic beverages provided for those who do not drink wine?
Yes. At all hosted dinners you may swap out the glass of wine for a non-alcoholic drink.
Booking and Payment
How do I reserve my spot on the journey?
We require a 20% non-refundable deposit to secure your spot on the journey.
How do I make payment, and when?
Payments are made by secure bank transfer. All relevant bank details will be provided. Your 20% non-refundable deposit is due at booking, and the final balance is due 90 days before departure.
What is your cancellation policy?
90 days or more before departure: full refund, minus the non-refundable deposit.
45-89 days before departure: 50% of the total journey price is refunded.
Less than 45 days before departure, or after the journey has begun: no refund is available.
In the unlikely event that Montago cancels a journey, you will receive a full refund of all payments made, including any deposit paid.
Cancellations must be made in writing and are calculated from the scheduled departure date.
Is gratuity expected in New Zealand?
No - gratuity is welcomed but not expected.
Is travel insurance required?
We strongly recommend that all guests hold comprehensive travel insurance before departure, including coverage for trip cancellation, trip interruption, emergency medical treatment, and medical evacuation. Some Montago experiences take place away from major urban centres, so medical and evacuation cover is especially important.
Montago does not arrange or verify travel insurance. Guests are responsible for ensuring they have suitable coverage for their own circumstances.